UPDATEBrakeCheck Standard – 99 Test Memory and Secondary Brake Test included as standard from 01/06/2026. Find out more →
- +44 (0)1603 485 153
- [email protected]
- Diamond Road, Norwich, NR6 6AW
These terms apply to bowmonk.com, in-carpc.co.uk, smart-weigh.co.uk and techeonix.com, and to all goods and services supplied by Bowmonk Ltd under any of its trading names.
1.1We are Bowmonk Ltd, a company registered in England and Wales under company number 00894982. Our registered office and trading address is Diamond Road, Norwich, NR6 6AW, United Kingdom. Our VAT number is GB 334 463 660 and our WEEE producer registration number is WEE/JB0292UQ.
1.2We trade under four names: Bowmonk (brake testing equipment, calibration and repair services, and the Bowmonk Connected MTS software), In-CarPC (in-vehicle computers, power distribution modules, routers and related accessories and services), SmartWeigh (on-board vehicle weighing systems and weigh pad kits) and Techeonix (industrial automation PCs, DuroBox workshop PCs and operator panels). In these terms, “we”, “us” and “our” mean Bowmonk Ltd trading under any of these names, and “you” means the person or business buying from us or using our websites.
1.3These terms cover your use of our websites (bowmonk.com, in-carpc.co.uk, smart-weigh.co.uk and techeonix.com), your purchase of goods from us, and the services we provide. They apply however you order: online, by phone, by email or by purchase order.
1.4Our Returns and Refunds Policy forms part of these terms. Our Privacy Policy explains how we handle personal data and applies separately.
1.5If you have any questions about these terms, contact us on +44 (0)1603 485 153 or [email protected].
2.1Most of our customers are businesses: garages, fleet operators, integrators and public bodies. These terms are written mainly for business customers. You are a business customer if you buy wholly or mainly for purposes connected with your trade, business, craft or profession.
2.2If you buy as a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other law that applies to consumers. Section 14 sets out your key rights. Where these terms conflict with your rights as a consumer, your rights as a consumer prevail.
2.3Sales through our appointed distributors are made on the distributor’s own terms and under separate agreements. These terms govern direct sales by us only.
3.1We work to keep the information on our websites accurate and up to date, but product specifications, images, compatibility information and stock levels are indicative and may change. Content on our websites is provided for information and is not advice. If you are unsure whether a product suits your application, contact us before ordering and we will advise.
3.2The trade marks, product names, logos and content on our websites belong to us or our licensors. You may not use them without our prior written permission.
3.3You must not use our websites unlawfully, attempt to gain unauthorised access to them, introduce malicious code, or scrape or reproduce their content for commercial purposes.
3.4Links to external websites are provided for convenience. We are not responsible for their content.
4.1We accept orders through our websites, by phone, by email and by purchase order.
4.2Your order is an offer to buy. A contract is formed only when we send you an order confirmation or dispatch the goods, whichever happens first. An automated acknowledgement of your order is not an order confirmation.
4.3If a product is listed at an obviously incorrect price due to an error, we may cancel the order before dispatch and refund any payment in full. We will tell you as soon as we identify the error and, where possible, offer the product at the correct price.
4.4Written quotations are valid for 30 days from the date of issue unless the quotation states otherwise. Where a written quotation differs from website pricing, the quotation applies to the customer and configuration it was issued for.
4.5We may decline an order at our discretion, including where goods are unavailable, where we cannot verify payment, or where the order is for delivery to a destination we cannot lawfully supply.
5.1All prices are in pounds sterling. Prices for business customers are shown excluding VAT unless stated otherwise; VAT is added at the applicable rate at checkout or on invoice.
5.2We accept payment by credit or debit card (online or by phone) and by bank transfer against a pro-forma invoice. Payment is due in full before dispatch unless we have agreed a credit account with you in writing.
5.3Approved credit account customers must pay each invoice within 30 days of the invoice date unless their account terms state otherwise.
5.4For built-to-order goods, the price is fixed at the point of order for our standard lead times. If you delay the build, for example by failing to confirm the specification or provide information we need, we may requote to reflect changes in component costs.
5.5Orders we dispatch to destinations outside the UK are normally zero-rated for UK VAT as exports, provided the export evidence rules are met. Customers outside the UK are responsible for all import VAT, customs duties and fees applied in the destination country.
5.6If a business customer fails to pay on time, we may charge interest and fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% per year above the Bank of England base rate, and we may suspend further supply and support until the account is settled.
6.1All lead times and delivery dates are estimates given in good faith. They are not binding, and late delivery does not entitle a business customer to cancel the order or claim compensation. If you are a consumer, your statutory delivery rights are unaffected.
6.2We dispatch using reputable couriers of our choice, including DPD, Royal Mail, DHL, FedEx and UPS, depending on the service selected and the destination. Delivery charges and service options are shown at checkout or quoted before dispatch.
6.3Unless you ask otherwise, orders containing a built-to-order item or an out-of-stock item ship together once everything is available.
6.4Risk in the goods passes to you when the goods are delivered to the address you gave us. If you give us an incorrect delivery address, or if delivery fails because no one is available to accept it, any redelivery or return costs are payable by you.
6.5Business customers must inspect goods on delivery and report visible transit damage or shortages to us within 48 hours, with photographs where possible. After that, the goods are treated as delivered complete and in good condition. This deadline does not apply to consumers, whose statutory rights are unaffected, and it does not affect any warranty claim for faults that were not visible on delivery.
6.6For international orders, you are the importer of record. Delivery times exclude customs clearance, which is outside our control. Where our website cannot calculate shipping to your country, you may place a non-binding order and we will confirm the shipping cost before you decide whether to proceed.
7.1The goods remain our property until we have received payment in full for them, including any applicable delivery charges and VAT. Until then, you must store the goods so they are identifiable as ours, must not remove or obscure any serial numbers, and must let us recover them if payment is not made when due. This clause does not affect the passing of risk under clause 6.4.
8.1Built-to-order goods are goods we manufacture, assemble or configure to your specification or order. They include In-CarPC vehicle PCs and configured Techeonix automation PCs and operator panels. DuroBox units and kits are standard-specification products and are not built-to-order goods for the purposes of these terms.
8.2Built-to-order goods cannot be returned or exchanged if you change your mind. If you are a consumer, the statutory 14 day cancellation right does not apply to goods made to your specification or clearly personalised.
8.3If you cancel a built-to-order item before dispatch, we may charge our reasonable costs already incurred, including components ordered for your build that we cannot return or reuse.
8.4Where a specified component becomes unavailable, we may substitute a component of equivalent or better specification without changing the price. We will tell you if a substitution materially affects the performance or compatibility of your system.
9.1Bowmonk Connected is our software for submitting brake test results to the DVSA MOT testing service. The software itself is supplied free of charge under a licence to install and use it on a PC at your testing station in connection with a compatible Bowmonk brake tester. You may not copy, modify, reverse engineer or redistribute the software.
9.2Our remote installation and setup service is a paid, one-off service per PC. The service is complete when we have installed and configured the software, confirmed it connects to the DVSA testing service, and confirmed your brake tester is detected, at the time of the session.
9.3If the installation cannot be completed for reasons outside your reasonable control, such as a fault at our end or a DVSA service outage, we will not charge and will rearrange the session. If it cannot be completed because your equipment, internet connection or DVSA account is not ready, we may ask you to resolve the issue and rebook.
9.4If you miss a booked session without telling us in advance, we will rebook it free of charge once. Further missed sessions may be chargeable.
9.5You may move the software to a replacement PC. If you ask us to carry out the transfer, it is chargeable as a remote installation under clause 9.2.
9.6The DVSA controls its own systems and specifications. We maintain compatibility with the DVSA MOT testing service on a reasonable endeavours basis, but we do not guarantee uninterrupted operation and we are not responsible for changes, outages or account issues on DVSA systems.
9.7The software is provided as is. To the extent permitted by law, we exclude all implied warranties in relation to the software itself. This does not affect the paid installation service, which we will carry out with reasonable care and skill, or your statutory rights.
10.1Brake testers and other equipment should be calibrated at the intervals we recommend, normally every 12 months. You may send units to us by post or courier, or drop them off at our Norwich facility.
10.2Units you send to us travel at your risk until we receive them. We recommend insured, tracked carriage. Return carriage after calibration is at our risk.
10.3Our standard calibration turnaround is within 2 working days from receipt, and any while-you-wait service, are typical service levels and not guaranteed.
10.4A calibration certificate records the condition and performance of the unit at the time of test only. It is not a warranty of future performance.
10.5For repairs, we will inspect the unit and provide a quotation. If you decline the quotation, you must pay the return carriage before we send the unit back. We do not currently charge an inspection fee.
10.6Remote support sessions use screen-sharing software that you install and authorise. By starting a session you authorise us to access the PC concerned for the purposes of the session. You are responsible for backing up your data before any session or repair. We are not responsible for pre-existing faults on your equipment or for issues unrelated to the work we carry out.
10.7SmartWeigh installations are carried out by our engineers at your premises or ours, as agreed. You must make the vehicle available, in a safe and roadworthy condition, at the agreed time and place, with any load conditions we ask for. Each system is calibrated to the specific vehicle as part of the installation.
10.8If an installation visit is aborted because the vehicle is not available or not ready, we may charge a reasonable call-out fee to cover the visit. We will tell you the applicable fee when you book.
10.9If we have finished work on your goods, or asked you to collect them or pay an outstanding balance, and six months pass without collection or payment despite written reminders, we may give you 30 days’ final written notice at your last known address and then sell or dispose of the goods. We will apply any sale proceeds first to our charges and costs and account to you for any balance.
11.1We warrant our own products against faults in materials and workmanship for the periods below, starting on the date of delivery:
| Product | Warranty period |
|---|---|
| Bowmonk brake testers (BrakeCheck, Tapley) and brake testing accessories | 12 months |
| In-CarPC vehicle PCs and i-PDM modules | 24 months, extendable to 3 or 5 years |
| Techeonix DuroBox and automation PCs, operator panels | 24 months |
| SmartWeigh on-board weighing systems and weigh pad kits | 24 months |
11.2Third-party products we resell, such as routers, antennas and displays, carry the manufacturer’s warranty, which we pass through to you. Where we can, we will handle the claim with the manufacturer on your behalf. Manufacturer warranty periods vary and may be shorter than our own.
11.3Extended warranties must be purchased at the time of the original order. Warranties are not transferable if the product is sold on.
11.4Warranty service is return to base. You pay the carriage to send the product to us; we pay the return carriage after a valid warranty repair or replacement. If a product fails within 30 days of delivery, we treat it as dead on arrival: we will prioritise the repair or replacement and cover carriage both ways.
11.5We will, at our option, repair or replace a faulty product, or refund it if repair or replacement is not practicable. Repairs and replacements are warranted for the remainder of the original warranty period.
11.6The warranty does not cover: misuse, accident, or impact, liquid or electrical damage; use outside the published specification or operating environment; opening the unit, or repair or modification by anyone other than us – opening a BrakeCheck or a DuroBox voids its warranty; brake testers that have not been calibrated at the recommended intervals, where an in-date calibration is a condition of warranty cover; wear items such as cables and batteries; cosmetic damage that does not affect function; and software, settings or data issues not caused by a fault in our hardware.
11.7Before sending any PC or unit with storage to us, back up your data. We are not responsible for loss of data on units sent to us, and drives in units we replace are securely wiped.
11.8This warranty is in addition to, and does not affect, the statutory rights of consumers or the terms implied in favour of business customers by law except as excluded in section 15.
12.1SmartWeigh systems are overload protection monitors. Their guide accuracy is plus or minus 5% across the 90% to 100% band of the vehicle’s gross vehicle weight after on-vehicle calibration, and readings at light loads are less accurate by design. They are not approved for trade use and must not be used to bill by weight. Readings are an aid to compliance: you and your drivers remain legally responsible for vehicle weights, and we accept no liability for overloading fines, prohibitions or related losses.
12.2Our brake testing equipment and software are aids to testing. The testing station and the individual tester remain responsible for test decisions, MOT results and compliance with DVSA requirements. We accept no liability for the outcome of any vehicle test or for regulatory action taken against a testing station.
12.3Keeping equipment calibrated at the recommended intervals is your responsibility.
13.1Our Returns and Refunds Policy sets out how to return goods, who pays carriage, the goodwill returns window for business customers, and what cannot be returned. It forms part of these terms.
14.1You may cancel an online, phone or email order for goods within 14 days of the day after you (or someone you nominate) receive them, without giving a reason. To cancel, contact us within that period by phone, email or post. You then have 14 days to send the goods back, at your own cost, unused and in their original packaging where possible.
14.2The cancellation right does not apply to goods made to your specification or clearly personalised, including built-to-order PCs, or to services you asked us to complete within the cancellation period once they have been fully performed.
14.3We will refund the price and standard delivery charge within 14 days of receiving the goods back or receiving evidence that you have sent them, whichever is earlier, using your original payment method. We may reduce the refund to reflect any loss in value caused by handling beyond what is needed to inspect the goods.
14.4If goods are faulty, not as described or unfit for purpose, you have rights under the Consumer Rights Act 2015: a short-term right to reject faulty goods within 30 days for a full refund, and after that the right to a repair or replacement, and to a price reduction or final rejection if that fails. Services must be carried out with reasonable care and skill.
14.5This section applies only to consumers and prevails over anything inconsistent elsewhere in these terms. For more detail on your rights, visit the Citizens Advice website or contact your local Citizens Advice.
15.1Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, including a consumer’s statutory rights.
15.2Subject to clause 15.1, our total liability to a business customer arising out of or in connection with any order, whether in contract, tort (including negligence) or otherwise, is limited to the price paid for the goods or services giving rise to the claim.
15.3Subject to clause 15.1, we are not liable to a business customer for loss of profit, loss of revenue or business, business interruption, loss of data, loss of anticipated savings, fines or regulatory penalties (including DVSA penalties), or any indirect or consequential loss.
15.4To the extent permitted by law, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded as against business customers, and are replaced by the express warranty in section 11.
15.5We are not liable for delay or failure to perform caused by events outside our reasonable control, including supplier and component shortages, courier failures, industrial action, power or telecoms failures, DVSA system outages, severe weather and government action. We will tell you if such an event materially affects your order, and if it continues for more than 60 days either of us may cancel the affected order with a refund for goods not delivered.
16.1Trade pricing is available at our discretion to customers who resell our products, on evidence of resale activity. Trade pricing may be varied or withdrawn at any time, including where an account is used mainly to buy low-value items.
16.2Resellers are responsible for their own terms of sale to their customers, including any consumer rights obligations, and must not make claims about our products beyond our published specifications.
17.1We are registered under the Waste Electrical and Electronic Equipment Regulations (WEE/JB0292UQ). When you buy new electrical equipment from us, you may return equivalent old equipment to us for recycling free of charge on a like-for-like basis, within 28 days of your purchase. We do not charge for the recycling itself; you pay only the carriage to our Norwich address, or you may drop the equipment off. Contact us before sending anything so we can log it. The crossed-out wheelie bin symbol on our products means they must not be disposed of in general waste.
18.1We may update these terms from time to time. Changes apply to orders placed after the updated terms are published on bowmonk.com. The version and effective date are shown at the top of this page.
18.2If any part of these terms is found to be unenforceable, the rest remains in force.
18.3If we do not enforce a right under these terms straight away, we can still enforce it later.
18.4We may transfer our rights and obligations under these terms to another organisation; this will not affect your rights. You may not transfer yours without our written consent.
18.5For business customers, these terms and the documents referred to in them are the entire agreement between us in relation to an order, and supersede any earlier discussions or representations other than those made fraudulently. Any terms on a customer’s purchase order or other document do not apply unless we accept them in writing.
18.6If you have a complaint, contact us at [email protected] or write to Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW. We will acknowledge your complaint within 5 working days. We are not required to use, and do not currently participate in, an alternative dispute resolution scheme.
18.7These terms are governed by the law of England and Wales. Business customers agree that the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may also bring proceedings in Scotland or Northern Ireland if you live there, and you benefit from any mandatory consumer protections of the country where you live.
Bowmonk Ltd
Diamond Road, Norwich
NR6 6AW, United Kingdom
Company number 00894982
VAT GB 334 463 660
WEEE WEE/JB0292UQ
Effective from 19 August 2026 – Version 1.0
